TECHNOLOGY SUPPORT DURING HYBRID LEARNING
Mahtomedi Public School’s District Technology Department will be offering limited technology support to students as they work remotely. The work orders will be reviewed by district technology staff and you will be contacted via email or phone. The system will be monitored Monday through Friday between the hours of 7:00 AM and 3:00 PM. Support will not respond after hours or on weekends.

Online Help Desk Form for Students
http://bit.ly/mahtstudenthelpdesk


Please use this form for issues and questions related to:

  • Chromebooks & iPads
  • Zephyr Apps & Zephyr Apps password issues (passwords can also be changed in the library media centers)
  • The following processes should be followed if a student is experiencing a tech issue with their device or one of our district systems (Zephyr Apps, online textbook, etc.).
  • StudentVUE or ParentVUE
  • Online textbooks


Additional Information for Parents and Students

  • Families are asked to contact their teacher for help accessing class materials.
  • Parents and guardians are encouraged to take an active role in their child’s learning and computer access. Discussing norms for where devices are charged, what websites are appropriate and how to interact positively with others online is important. We want to continue to support digital citizenship when students are working online. 
  • Mahtomedi Public Schools will not service personal and home devices.



TECHNOLOGY ISSUES DURING HYBRID & IN-PERSON LEARNING
Mahtomedi Public Schools students who are experiencing technical issues with their devices or district computer systems should follow these processes.

Tech issues could include the device isn’t charging, the device won’t turn on, the keyboard or trackpad is not responsive, the screen is cracked, etc.


Hybrid-learner students who are in school and having a tech issue
If a hybrid-learning student is in school and reports an issue with their device, they should go to the media center. The media center will check out a loaner device and power cord (if needed) to the student if deemed necessary and will fill out a work order on their behalf. The loaner devices can be taken home by the students. Once their device is fixed it will be returned to the media center and the student will be contacted to stop by and pick it up.

If the student’s issue is with a district system (Zephyr Apps, online textbook, etc.), the student should go to the media center. The media center staff can resolve some issues (e.g. resetting Zephyr Apps passwords) or they will have/help the student submit a work order via the Student Help Desk Google Form so a technology department rep can follow up with them.

Hybrid-learner students who are at home and having a tech issue
If a hybrid-learning student is at home and has an issue with their device or a district system (Zephyr Apps, online textbook, etc.), the student/family should submit a work order via the Student Help Desk Google Form and a technology department rep will follow up with them. If the issue is with a device and we will need to work on it, they will be directed to go to the media center the next day they are in school. The media center will check out a loaner device and power cord (if needed) to the student if deemed necessary and will fill out a work order on their behalf. The loaner devices can be taken home by the students. Once their device is fixed it will be returned to the media center and the student will be contacted by the Technology Department to stop by and pick it up.

Distance-learner students who have tech issues
If a student is at home and has an issue with their device or a district system (Zephyr Apps, online textbook, etc.) the student/family should submit a work order via the Student Help Desk Google Form and a technology department rep will follow up with them. If the issue is with a device and we will need to work on it, they will be directed to drop off the device at the technology department office. The technology department will check out a loaner device and power cord (if needed) to the student if deemed necessary. Once the issue is resolved we will contact them to pick it up and return the loaner.

Students who forget their device or their device is not charged
Students are expected to have their device at school with a charged battery. A limited number of devices are available in the media center to be checked out if a student forgets their device or it isn't charged. If one is available, these can be checked out to students for use during the day at school, but must be returned at the end of the day. Checking out a device to a student is a courtesy, and if a student regularly forgets their device it may need to be discussed with the student and parents/guardians.

 



 

Our Mission

The mission of the Mahtomedi School District, the unified community of courageous hearts and curious minds dedicated to inspiring personal excellence, is to ensure that each student is a bold agent of learning who successfully pursues their passions while advancing the greater good, through a vital system distinguished by:

  • environments that inspire curiosity
  • an inclusive learning community
  • an array of exceptional learning experiences
  • teaching and learning that imparts a global view
  • culture of empathy that empowers the whole person
 









 
 
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